AI-VAI / Legal
Refund Policy
This policy explains how refunds for software purchased through AI-VAI are handled during the beta period.
1. Mandatory rights come first
Nothing in this policy limits refund, cancellation, conformity or withdrawal rights that apply to you under mandatory law. Digital-content rules differ by jurisdiction and may depend on when download or performance begins.
2. Requesting a refund
If a product materially fails to work as described, you were charged incorrectly, or you believe another refund right applies, contact the operator using the email below and include the purchase email, product and order reference.
We may ask for reasonable diagnostic information before deciding a technical refund request, but this does not reduce mandatory rights.
3. Effect of a full refund
When the payment provider confirms a full refund, AI-VAI automatically marks the order refunded and revokes licenses issued from that order. Activated devices and paid downloads may stop working after revocation.
4. Partial refunds and exceptional cases
Partial refunds are reviewed manually because license entitlements can differ by product and plan. Fraud, abuse, unauthorized redistribution or chargeback misuse may affect discretionary refunds to the extent permitted by law.
Contact
Questions about this policy: support@ai-vai.com.